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Frequently Asked Questions (FAQ)


Shipping Method

How do you ship and what is the pricing?

Why didn't my order come in one package?

Where do you ship?

How do you ship?

Shipping Time

How long will my order take to be delivered?

How can I track my order?

When will my tracking information appear?

Why can't I track my order?

Why is my shipment status unchanged?

Why I have to pay extra fee for shipping company for receiving my order?


Payment Method

How can I pay for my order?

Which currency are you using in vobbies?



How to place an order?

How can I modify my order?

Post – Purchase

Defective/Damaged items

What if I received a Defective/Damaged item?

What if the tracking information of my order stucked for weeks or shows "Returned to sender"?

Shipping problems

What should I do if I provided you a wrong shipping address?

Tracking shows "Returned to sender", what should I do?

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